Business Services

Areas of Expertise

  • Tech-Enabled Services
  • Managed Services
  • Business Process Outsourcing
  • Municipal Services
  • Education and Training
  • Facilities Services

The business services sector, which accounts for nearly 2/3 of US gross domestic product, has grown over the past decade driven by greater utilization of outsourcing of noncore business functions and processes to improve efficiencies and labor flexibility. Firms have for many years embraced outsourcing of IT services and infrastructure, but more recently have increasingly sought to outsource other functions, such as customer care, industrial and facilities services, education and training, and various other support services.